Return & Refund Policy
Mosaic Biz Hub Return & Refund Policy
Effective upon platform launch — 2026
Introduction
Mosaic Biz Hub is committed to creating a trusted, transparent, and customer-centered marketplace.
Because purchases are completed directly on each Vendor’s website, all returns, exchanges, and refunds are governed first by the Vendor’s own posted Return & Refund Policy.
If a Vendor does not have a clearly posted policy on their website or Mosaic Biz Hub profile, the Mosaic Biz Hub Standard Return & Refund Policy will automatically apply.
1. Vendor-Provided Return & Refund Policies
Vendor policies take precedence when clearly posted and accessible.
- Vendors must maintain a clearly visible Return & Refund Policy
- Customers are responsible for reviewing Vendor policies before purchase
- Refund and return requests must be submitted directly to the Vendor
- Vendors must acknowledge requests within 48 hours
- Approved refunds must be processed within 7 business days
2. Mosaic Biz Hub Standard Return & Refund Policy
This policy applies only when a Vendor does not have a posted policy.
2.1 Eligibility Window
Customers must notify the Vendor within 48 hours of receiving the order if there are issues including:
- Missing items
- Incorrect items
- Damaged or defective products
- Products not as described
Requests submitted after 48 hours may not qualify for a return or refund.
2.2 Condition Requirements
To qualify for a return or refund, products must be:
- Unused
- In original condition
- In original packaging
- With all tags, labels, and accessories included
- Accompanied by proof of purchase
2.3 Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
- Services
- Custom or personalized products
- Personal care or hygiene products
- Digital products
- Sale or clearance items
- Gift cards
- Orders shipped to incorrect addresses provided by Customers
2.4 Shipping Errors
Customers are responsible for entering accurate shipping information.
- Mosaic Biz Hub and Vendors are not liable for incorrect addresses entered by Customers
- Customers may be responsible for reshipping fees
2.5 Refund Method
Approved refunds will be issued to the original form of payment within 7 business days of Vendor approval.
3. Dispute Escalation
If a Customer cannot resolve an issue directly with a Vendor:
- Customers may escalate disputes to Mosaic Biz Hub Support
- Mosaic Biz Hub will review disputes according to the Platform’s Dispute Resolution Process
- Vendors must cooperate in good faith during reviews
- Mosaic Biz Hub may mediate disputes but does not issue refunds directly
4. Vendor Compliance Requirements
- Vendors must maintain an accurate and accessible policy
- Vendors without a policy automatically adopt the Mosaic Biz Hub Standard Policy
- Vendors must respond to Customer inquiries within 48 hours
- Vendors must process approved refunds within 7 business days
- Repeated violations may result in suspension or termination
5. Platform Disclaimer
Mosaic Biz Hub does not process payments, store payment information, or fulfill orders. All transactions occur directly between Customers and Vendors.
Mosaic Biz Hub provides dispute support but is not responsible for Vendor errors, product quality, or fulfillment issues.
6. Contact Information
For dispute escalation or questions regarding this policy, contact:
info@mosaicbizhub.com
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Transparent returns & refunds
Mosaic Biz Hub is committed to maintaining a trusted marketplace by supporting clear return policies, fair dispute resolution, and transparent customer experiences.
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